Refund and Returns Policy

This page is about our Refunds & Returns Policy. Please read it, it will contain important information if you want a refund, or need to return something. ⏎

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened with the tamper proof seal in tact, and in its original packaging. You’ll also need your proof of purchase/order number.

To start a return, you can contact us at hello@sirupsweets.com.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@sirupsweets.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We would be happy to exchange an item if this does not suit, but we will always ask your preference before processing any refund/exchange. 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unopened with the tamper proof seal in tact, and in its original packaging. You’ll also need your proof of purchase/order number.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@sirupsweets.com or using the contact form here on our website.

Last Updated on 04 July 2024 by Sirup Sweets